*{box-sizing:border-box}body{margin:0;background:#f2f4f7;color:#172033;font-family:system-ui,-apple-system,Segoe UI,Roboto,sans-serif}a{color:inherit}header{display:flex;justify-content:space-between;align-items:center;padding:22px 28px;background:#172033;color:#fff}h1{margin:0;font-size:1.6rem}header p{margin:.25rem 0 0;color:#c9d1df}main{padding:24px}.grid,.admin-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(310px,1fr));gap:18px}.empty{padding:60px;text-align:center;color:#677085;font-size:1.2rem}.card,.panel{background:#fff;border-radius:14px;overflow:hidden;box-shadow:0 8px 28px rgba(23,32,51,.08)}.card{border-left:7px solid #e0a800}.card.status-answered{border-left-color:#198754}.service{display:flex;justify-content:space-between;align-items:center;padding:18px 20px;background:#eef1f5}.service span{font-weight:800;letter-spacing:.08em}.service strong{font-size:1.8rem}dl{margin:0;padding:15px 20px}dl div{display:flex;justify-content:space-between;gap:20px;padding:9px 0;border-bottom:1px solid #edf0f3}dd{margin:0;text-align:right}.footer{display:flex;justify-content:space-between;padding:16px 20px;background:#fafbfc}.badge{font-size:.78rem;font-weight:800;padding:6px 9px;border-radius:999px;background:#fff0c2;color:#765900}.status-answered .badge{background:#dff4e8;color:#116b3a}.timer{font-size:1.35rem;font-weight:800}.filters,.panel{padding:18px;margin-bottom:20px}.filters{display:flex;flex-wrap:wrap;gap:12px;align-items:end;background:#fff;border-radius:12px}label{display:flex;flex-direction:column;gap:6px;font-weight:600}input,select,button{font:inherit;padding:10px 12px;border:1px solid #cfd5df;border-radius:8px}button{background:#172033;color:#fff;border:0;cursor:pointer}.panel h2{margin-top:0}.table-wrap{overflow:auto}table{width:100%;border-collapse:collapse}th,td{padding:10px;border-bottom:1px solid #e6e9ee;text-align:left}td input,td select{width:100%}.success,.alert{padding:12px;border-radius:8px}.success{background:#dff4e8}.alert{background:#fde2e2}.login-page{display:grid;place-items:center;min-height:100vh}.login-box{width:min(420px,92vw);background:#fff;padding:28px;border-radius:14px;box-shadow:0 12px 35px rgba(0,0,0,.12)}.login-box button{width:100%;margin-top:14px}

.header-right{display:flex;align-items:center;gap:28px}
.live-clock{display:flex;flex-direction:column;align-items:flex-end;line-height:1.15}
.live-clock span{font-size:.86rem;color:#c9d1df;text-transform:capitalize}
.live-clock strong{font-size:1.65rem;font-variant-numeric:tabular-nums;letter-spacing:.04em}
@media (max-width:720px){
    header{align-items:flex-start;gap:16px}
    .header-right{flex-direction:column;align-items:flex-end;gap:10px}
    .live-clock strong{font-size:1.35rem}
}

.panel-title-row{display:flex;justify-content:space-between;align-items:center;gap:12px}
.button-link{display:inline-block;padding:10px 12px;border-radius:8px;text-decoration:none;background:#172033;color:#fff}
.button-link.secondary{background:#e9edf3;color:#172033}
.actions{display:flex;gap:8px;align-items:center;flex-wrap:wrap}
.actions form{margin:0}
button.danger{background:#b42318}

.info-banner{margin:0 0 18px;padding:12px 15px;border-radius:10px;background:#e8f1ff;color:#173b67}
.info-banner a{font-weight:700}
.card.recent-call{opacity:.92;border-left-color:#778195}
.card.recent-call .service{background:#e9edf2}
.card.recent-call .badge{background:#e8ebef;color:#4e5868}
.ended-at{font-size:.9rem;color:#687284;text-align:right}

.waiting-duration,.conversation-duration{font-weight:800;font-variant-numeric:tabular-nums}